Update for guests whose bookings may be affected by the COVID-19 Pandemic
Written by Super User
23 April 2020
Dear Tracks and Trails Guests
Good news! On the 4th of July the UK Government announced that non-essential travel can resume between the UK and various European countries, such as France, Spain and Italy. The full list and details of the latest information can be found here.
The other news is that from next week travel industry insurance companies will be providing insurance which covers Covid-19, and trip cancellation as a result of Covid-19. We will post the details as soon as we receive them, but this is expected the week beginning the 6th July.
COVID-19 TRIP SUSPENSION
At the moment we have cancelled all our trips departing before the 27th August, 2020. However, we are now getting regular enquiries with regard to trips running after the end of August and clearly there is a desire to once again head for the mountains. You are also now thinking about winter and snowshoeing and cross country skiing and we look forward to welcoming you back to the great outdoors.
As a UK registered company we closely monitor and follow Government travel advice via the Foreign and Commonwealth Office (FCO) and the World Health Organization (WHO) for information on Coronavirus itself, the global situation and tips for prevention. Our decision making for customer travel will directly reflect both the FCO Advisory Levels, and any change in UK or country specific Government guidelines.
We also comply with the “European Package Travel and Linked Travel Arrangement Regulations” 2018 as well as seek guidance and best practice from ABTA (the Association of British Travel Agents). We would therefore like to bring to your attention the current Coronavirus Advice for Customers from ABTA which is a useful source of information.
Our priority is, and will always be, to ensure the safety and wellbeing of our guests, staff and partners, and will continue to monitor the situation. We will continue to review the situation regularly and aim to give at you least eight weeks notice of further postponements or cancellations by our suppliers. We will be in touch with everyone affected as soon as we can.
If your trip can no longer go ahead we will offer the following three choices:
1. Transfer funds now to another trip taking place before 31 December 2021. 2. Receive a credit voucher for 100% of funds paidtowards a trip to be booked before 31 December 2021. 3. Cancel your booking and receive a full refund.
If you are booked to travel after 27th August, 2020.
Please wait until 6 weeks before you are booked to travel before deciding to postpone or cancel your trip. If the trip is able to go ahead in accordance with the rules and regulations of the country in which it is taking place, and you decide to cancel your trip then our usual cancellation Terms and Conditions will apply. If you need time to decide on your best course of action, we are happy to take a more casual approach to balance due dates.
NO DEPOSIT ON 2021 BOOKINGS
To help keep your dreams of mountains and travel alive we’ve made your future adventures even easier to plan. You can book NOW with no commitment to pay a deposit until 30th September 2020. To take advantage of this offer simply book your preferred trip in the usual way and in the payment section select to pay by ‘Bank Transfer’. Selecting this option means your Booking Form will be submitted without any payment needed.
We look forward to seeing you again in the mountains.