TRAVEL WITH CONFIDENCE: Our policy and practices regarding COVID-19

Written by Super User 10 October 2020

Dear Tracks and Trails Guests

We hope this finds you in good health and coping with these unusual times. Without doubt dealing with and managing the impact of COVID-19 has been challenging for everyone, with the travel industry no exception.

As we adjust to a ‘new normal’ we would like to reassure you that future bookings are safe with Tracks and Trails. Our dates and prices are now available online and due to a high volume of transfers from affected departures in 2020, many of our trips are filling up fast. In the meantime, we are continuing to monitor the situation and the impact of COVID-19 on each of our trips and have the following updates for you.

Trips Departing in 2020

On all trips that were cancelled we are pleased to have been able to offer the option to either transfer trip funds or receive a full refund. We have now suspended the operation of all our trips starting up to and including Sunday 29th November 2020.

Trips Departing in 2021

Reduced number of trips and departures to allow us to focus on our most popular destinations. 

Greater flexibility with regard to payment of your trip balance which is now due 6 weeks before departure, rather than 8 weeks.

Scheduled Departure holidays will be cancelled when the Foreign, Commonwealth & Development Office of the UK advises against ‘all but essential travel’.

Your money is legally protected by International Passenger Protection whether as payment for a specific holiday or as a credit note.

If we have to change or cancel your booking you have the following four options:

  • 1. Accept any changed arrangements
  • 2. Transfer your funds to another trip*
  • 3. Postpone your trip until a future date*
  • 4. Receive a full refund minus an administration fee**

If you need to change or cancel your booking we would ask that in the first instance you contact your travel insurance provider to see if your circumstances qualify for a claim to be made with them. If your claim is not successful you have the following three options:

* If the cost of your new trip/date is different, a refund or balance will be due.

** We would like to be clear that if Tracks and Trails has to cancel your booking due to restrictions imposed because of Covid-19 that an administration fee of £65 will be charged per person. This will apply to all bookings confirmed after 10 October, 2020 and is necessary to cover costs incurred in planning your trip. 

Inspiring Confidence

During the past few months we have worked hard to ensure that we are well informed about the current COVID-19 situation, how this affects the travel industry and have adapted the management of our trips in the following ways:

  • -The UK Government has decided ‘We’re Good to Go’ 
  • -More single rooms available for your privacy
  • -All guests provided with our Covid-19 Guidance
  • -Guides briefed on how to reduce risk of Covid-19
  • -New booking Terms and Conditions with more flexibility 
  • -Reduced trip schedule to focus on delivering your holiday 
  • -Accommodation which complies with local Government regulations 
  • -Attendance at ABTA Travel Law Seminar keeping us up to date 

Visit our COVID-19 specific Frequently Asked Questions or contact our team at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information. 

Links to Official Sites

We encourage you to use the links below for further information and the latest updates on the situation. We have also compiled our own list which relates to each of our destinations, giving both the UK Government advice, and the advice of the country you would be travelling to. We hope you find it helpful, but would state that we cannot be held responsible for the information displayed as the guidance can change with little or no notice. 

UK Government Foreign, Commonwealth & Development Office:  FCDO

The Association of British Travel Agents: ABTA

National Health Service in the UK: NHS