TRAVEL WITH CONFIDENCE: Our policy and practices regarding COVID-19

Written by Super User 10 October 2020

Last modified on 20 December 2021

Dear Tracks and Trails Guests

Without doubt dealing with and managing the impact of COVID-19 has been challenging for everyone, with the travel industry being no exception.

We would like to advise you that before booking a trip you should read our Terms and Conditions. You should be aware that you are booking travel during a pandemic and as such need to be flexible with regard to change.

Since mid-2020 we have offered full refunds whether it is we 'the operator', or you the 'client' who cancels. During the summer of this year we took the decision to reinstate our normal cancellations charges should you decide to cancel. These are detailed in Clause 10 of our Terms and Conditions. In line with other travel operators we can no longer be liable for the entirety of risk involved in taking a holiday during the pandemic.

10. Client Cancellation: If you, the client, wish to cancel your booking you must notify Tracks and Trails Ltd in writing, whereupon the following charges will be applied from the date we receive your notice of cancellation:

  • More than 42 days (6 weeks) before departure: Loss of deposit
  • 42-30 days before departure: Loss of 50% of total trip cost
  • Less than 30 days before departure: Loss of 100% of total trip cost

10a.  Client Cancellation: With regard to the following trips - Corsica GR20 Trek, Corsica GR20 Trek North, Corsica GR20 Trek South, Classic Tour du Mont Blanc, Tour du Mont Blanc Highlights, Walkers Haute Route: Chamonix to Zermatt, Haute Route Highlights. If you, the client, wish to cancel your booking you must notify Tracks and Trails Ltd in writing, whereupon the following charges will be applied from the date we receive your notice of cancellation:

  • More than 56 days (8 weeks) before departure: Loss of deposit
  • 56-30 days before departure: Loss of 50% of total trip cost
  • Less than 30 days before departure: Loss of 100% of total trip cost

If you are travelling with us we recommend that you have appropriate travel insurance in the event of falling ill and testing positive for COVID-19 prior to or during your trip. You should also consider booking a policy that covers you if you have to cancel or curtail your holiday because you have to self-isolate. This is in addition to our normal requirement for insurance covering mountain rescue, trip cancellation, repatriation and medical expenses.

Trip Departures

We have reduced the number of trips and departures to allow us to focus on our most popular destinations. 

You now have greater flexibility with regard to payment of your trip balance which is now due six weeks before departure, rather than eight weeks, except for those trips detailed in clause 10a above. Six weeks before departure we will update you with regard to your trip status, and discuss any restrictions which may impact on your trip. 

Note that Tracks and Trails Limited is a company registered in the United Kingdom, and as such our Scheduled Departure holidays will be cancelled when the Foreign, Commonwealth & Development Office advises against ‘all but essential travel’.

We can reassure you that your money is legally protected by International Passenger Protection whether as payment for a specific holiday or as a credit note.

If we have to change or cancel your booking you have the following four options:

  • 1. Accept any changed arrangements
  • 2. Receive a full refund
  • 3. Transfer your funds to another trip*
  • 4. Postpone your trip until a future date*

* If the cost of your new trip/date is different, a refund or balance will be due.

If you need to change or cancel your booking our standard cancellations charges will apply. You should also contact your travel insurance provider to see if your circumstances qualify for a claim on your insurance policy. You can find information about insurance here.

Inspiring Confidence

We are continually updating the information available to you, and we continue to keep abreast of developments as best we can. In light of COVID-19 we have adapted the management of our trips in the following ways:

  • -The UK Government has decided ‘We’re Good to Go’ 
  • -More single rooms available for your privacy
  • -All guests provided with our Covid-19 Guidance
  • -Guides briefed on how to reduce risk of Covid-19
  • -Reduced trip schedule to focus on delivering your holiday 
  • -Accommodation which complies with local Government regulations 
  • -Keeping up to date by attending ABTA Travel Law Seminar 2020 & 2021

Visit our COVID-19 specific Frequently Asked Questions or contact our team at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information. 

Links to Official Sites

We encourage you to use the links below for further information and the latest updates on the situation. We have also compiled a TRAVEL LINKS ADVICE LIST which relates to each of our destinations, giving both the UK Government advice, and the advice of the country you would be travelling to. We hope you find it helpful, but would state that we cannot be held responsible for the information displayed, nor your interpretation of that advice.  

UK Government Foreign, Commonwealth & Development Office:  FCDO

The Association of British Travel Agents: ABTA

National Health Service in the United Kingdom: NHS