Before booking a trip and to ensure that you choose a holiday that is suited to your experience and ability level it is important that you understand the Trip Grade of the activity that you are considering. Please read these details carefully and be sure you are comfortable with both the effort and skill level involved. If you know that you have any medical conditions, or previous injuries that may affect your ability to complete your holiday we strongly suggest that you consult your doctor before booking. We are always happy to answer any questions which you might have about the suitability of any trip. Just contact us and we will get back to you to discuss any queries or concerns either by email or better still arrange a time to talk about it over the phone.
Before you complete a Booking Form, please ensure that you are aware of the following. With regard to insurance you can refer to the Insurance page on our website for suggested companies who provide cover for the activities we offer.
1. Scheduled Departures
When booking on to a Scheduled Departure select the trip that you would like to join, go to the Dates & Prices section and select your preferred dates by clicking the relevant BOOK button. Please select carefully as some trips have multiple options for the same date offering different inclusions. Trips can be searched for via the different website category pages or by using the Trip Search or Trip Calendar pages. Within the Trip Search function the 'search keyword' box can be used to refine your search by using specific terms such as 'Mont Blanc' to find all trips that visit the Mont Blanc area or if known you can use this box and enter the three lettered 'trip code' which can be found under the dates and prices section for example: MBH which relates to Mont Blanc Highlights.
2. Tailormade Trips
To book a bespoke holiday or private guiding then please email, phone or use our Contact Us page to discuss the details. Once the details are confirmed we will send you a link to your personal Tailormade holiday page where you will be able to view and confirm the trip details, book and make payment. You can use our Tailormade holidays section for trip ideas, for daily guiding fees and to make an enquiry.
3. Complete our online Booking Form
Once on the trip you would like to book go to the Dates and Prices section and the relevent BOOK button relating to the dates that you wish to join. You will then be asked to complete our Booking Form. Where one person makes a booking on behalf of a group of individuals all participants within the group agree to be bound by our Terms and Conditions. Please indicate the number of travellers in your party and complete any details requested on their behalf on the same booking form.
4. My Account
Before booking a holiday you have the option to create a Tracks and Trails Account.
Having an account allows you access to view any current or previous booking information at anytime enabling you to:
This information can only be accessed by you and our staff as your account is password protected.
When you click on the BOOK button our Booking Form will appear. There will be a link at the top of this page which says Log in to your account. If you wish to have an account you must Log In before you complete the Booking Form and thereafter your Bookings and Payments will be recorded in 'My Account'.
5. Read our Terms and Conditions
It is important that you read our booking Terms and Conditions and that you understand the implications. If you have any questions about any of the points raised then please contact us so that we can clarify these details with you.
6. Trip Status
You can check the trip status of any given departure in the Dates & Prices section of each trip. Once you have made a booking the trip status and number of places will automatically change on the website.
Please note that your booking will only be confirmed when your deposit payment has been received and your place has been confirmed by our bookings administrator.
Each trip requires a minimum number of guests to book, pay their deposits and then we need the accommodation to agree that they can take our group before we can confirm it will go ahead. We confirm trip departures as soon as possible and will make the final decision on whether a trip is going ahead usually no later than 8 weeks prior to the trip start date. If we cancel your trip due to insufficient bookings you can choose to have any deposits fully refunded or transfer your deposit free of charge to another trip. We cannot be held liable if you have booked travel without checking with us that your trip is guaranteed. If you choose to book travel regardless of whether your trip is 'Guaranteed to Run' or not then we would always urge that you buy fully refundable tickets.
You should not make any travel arrangements until you hear from us by email confirming that your booking and payment have been received and that your trip is guaranteed to run.
Take advantage of our 'No Surcharge Guarantee'. The price of any trip can change depending on a variety of factors, However, Tracks and Trails will guarantee that the price of your holiday will not change after you have booked and paid your deposit. The price when you book is the price you will pay, whether you are booking for this year or the next year.
In accordance with "The Package Travel and Linked Travel Arrangements Regulations 2018" all passengers booking with Tracks and Trails Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Tracks and Trails. There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked and DOES NOT include flights. This Insurance has been arranged by International Passenger Protection Limited and underwritten by Certain underwriters at Lloyd’s. For further information please go to www.ipplondon.co.uk
To confirm your place on a trip a deposit is required or if less than 8 weeks to departure full payment will be requested. You can make payments either by: bank transfer, debit or credit card. We accept Visa, MasterCard and American Express. At the time of booking the amount to confirm your place or places on the trip will be indicated on the booking form along with payment methods.
When we have written to you confirming that your trip is 'Guaranteed to Run' it is at this point we suggest that you make your travel arrangements. Final Joining Instructions will be sent out approximately 3-4 weeks prior to the trip start date detailing: how and where to meet your guide, the accommodation details, any updates on travel arrangements, a contact number should you be delayed and any other information relevant to your trip. After we have sent out the Joining Instructions we will not send any further information prior to the trip start date unless any important changes or useful information that you should know become apparent.
We ask that you pay the trip balance to us no later than 8 weeks prior to the trip departure. The date of your balance payment is shown on the Balance Invoice. Balance payments must be made in the same currency as your trip deposit which will be Pounds Sterling (£'s). If we do not receive payment by the date shown on your invoice, we reserve the right to cancel your booking and apply any cancellation charges.
If the information which you have supplied on your Booking Form should change it is important that you advise us. If you develop an injury or illness please contact us directly by phone or via email so that we can advise you further.
We understand that circumstances change and we will always do our best to accommodate requests to transfer your booking. If you request to transfer a booking to an alternative departure date or holiday an administration fee of £100 plus any further costs incurred will be charged. We reserve the right to refuse your request to transfer if it means the trip onto which you are already booked will no longer have the required minimum numbers to be 'Guaranteed to Run'.
Updated: 14 November, 2022