Dear Tracks and Trails Guests
Without doubt dealing with and managing the impact of COVID-19 has been challenging for everyone, with the travel industry being no exception.
We would like to advise you that before booking a trip you should read our Terms and Conditions. You should be aware that you are booking travel during a pandemic and as such need to be flexible with regard to change.
In line with other travel operators we can no longer be liable for the entirety of risk involved in taking a holiday during the pandemic and we have now reverted to our 'normal' Terms and Conditions. This update is reflected below;
10. Client Cancellation: If you, the client, wish to cancel your booking you must notify Tracks and Trails Ltd in writing, whereupon the following charges will be applied from the date we receive your notice of cancellation:
If you are travelling with us we recommend that you have appropriate travel insurance in the event of falling ill and testing positive for COVID-19 prior to or during your trip. You should also consider booking a policy that covers you if you have to cancel or curtail your holiday because you have to self-isolate. This is in addition to our normal requirement for insurance covering mountain rescue, trip cancellation, repatriation and medical expenses.
Note that Tracks and Trails Limited is a company registered in the United Kingdom, and as such our Scheduled Departure holidays will be cancelled when the Foreign, Commonwealth & Development Office advises against ‘all but essential travel’.
We can reassure you that your money is legally protected by International Passenger Protection whether as payment for a specific holiday or as a credit note.
If we have to change or cancel your booking you have the following four options:
* If the cost of your new trip/date is different, a refund or balance will be due.
If you need to change or cancel your booking our standard cancellations charges will apply. You should also contact your travel insurance provider to see if your circumstances qualify for a claim on your insurance policy. You can find information about insurance here.
We are continually updating the information available to you, and we continue to keep abreast of developments as best we can. In light of COVID-19 we have adapted the management of our trips in the following ways:
Links to Official Sites
We encourage you to use the links below for further information and the latest updates on the situation. We have also compiled a TRAVEL LINKS ADVICE LIST which relates to each of our destinations, giving both the UK Government advice, and the advice of the country you would be travelling to. We hope you find it helpful, but would state that we cannot be held responsible for the information displayed, nor your interpretation of that advice.
UK Government Foreign, Commonwealth & Development Office: FCDO
The Association of British Travel Agents: ABTA
National Health Service in the United Kingdom: NHS